Intercom disconnects at 32sec

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ElementalWindX

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What would cause the intercom to disconnect after 32sec every time?
Cloud hosted on vultr, linux based vm, on newest version.

Using fanvil x6u phones.
 
32 seconds would seem to indicate that no ACK message happened, and the call timed out. Check the Activity Log to confirm.
 
Last edited:
This is what I found in the activity log. Nothing sticks out to me but then again I suck at reading these.

07/14/2022 11:21:35 AM - Leg L:12.1[Extn:107] is terminated: Cause: BYE from local
07/14/2022 11:21:35 AM - [CM503008]: Call(C:12): Call is terminated
07/14/2022 11:21:35 AM - [CM503023]: Call(C:12): Call recording is stopped, audio file: /var/lib/3cxpbx/Instance1/Data/Recordings/107/[James x]_107-%2A9105_20220714152102(12).wav
07/14/2022 11:21:35 AM - Leg L:12.2[Extn:105] is terminated: Cause: BYE from 174.81.78.96:5085
07/14/2022 11:21:13 AM - Currently active calls - 1: [12]
07/14/2022 11:21:02 AM - [CM503007]: Call(C:12): Extn:107 has joined, contact <sip:[email protected]:5087/UDP>
07/14/2022 11:21:02 AM - [CM503022]: Call(C:12): Call recording is started, audio file: /var/lib/3cxpbx/Instance1/Data/Recordings/107/[James x]_107-%2A9105_20220714152102(12).wav
07/14/2022 11:21:02 AM - [CM503007]: Call(C:12): Extn:105 has joined, contact <sip:[email protected]:5085/UDP>
07/14/2022 11:21:02 AM - L:12.2[Extn:105] has joined to L:12.1[Extn:107]
07/14/2022 11:21:02 AM - [CM505001]: Endpoint Extn:105: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Fanvil X6U 2.4.12 0c383e3e3bf1] PBX contact: [sip:[email protected]:5060]
07/14/2022 11:21:02 AM - [CM503002]: Call(C:12): Alerting Extn:105 by contact <sip:[email protected]:5085/UDP>
07/14/2022 11:21:02 AM - [CM503025]: Call(C:12): Calling T:Extn:105@[Dev:sip:[email protected]:5085] for L:12.1[Extn:107]
07/14/2022 11:21:02 AM - [CM503027]: Call(C:12): From: Extn:107 ("James x" <sip:[email protected]:5060>) to T:Extn:105@[Dev:sip:[email protected]:5085]
07/14/2022 11:21:02 AM - [CM503004]: Call(C:12): Route 1: from L:12.1[Extn:107] to T:Extn:105@[Dev:sip:[email protected]:5085]
07/14/2022 11:21:02 AM - [Flow] Call(C:12): has built target endpoint: Extn:105 for call from L:12.1[Extn:107]
07/14/2022 11:21:02 AM - [Flow] Target endpoint for *9105 is Extn:105
07/14/2022 11:21:02 AM - [CM503010]: Call(C:12): Making route(s) from Extn:107 to <sip:*[email protected]:5060/UDP>
07/14/2022 11:21:02 AM - [CM505001]: Endpoint Extn:107: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Fanvil X6U 2.4.12 0c383e3e3aff] PBX contact: [sip:[email protected]:5060]
07/14/2022 11:21:02 AM - [CM500002]: Call(C:12): Info on incoming INVITE from Extn:107:
Invite-IN Recv Req INVITE from b.b.b.b:5087 tid=22779526834795610313 Call-ID=[email protected]:
INVITE sip:*[email protected]:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP b.b.b.b:5087;branch=z9hG4bK22779526834795610313
Max-Forwards: 70
Contact: <sip:[email protected]:5087>
To: <sip:*[email protected]:5060;user=phone>
From: "James x"<sip:[email protected]:5060>;tag=4063140228
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, ACK, OPTIONS, BYE, CANCEL, REFER, NOTIFY, INFO, PRACK, UPDATE, MESSAGE
Content-Type: application/sdp
Proxy-Authorization: Digest username="wT9BpsPxDJ",realm="3CXPhoneSystem",nonce="414d535962d0345e38:24dd8c9ff326bb631050dd8abfc73d4e",uri="sip:*[email protected]:5060;user=phone",response="7a6bea837927bea5e3f7da0a43dad436",algorithm=MD5
Supported: replaces, join, path
User-Agent: Fanvil X6U 2.4.12 0c383e3e3aff
Allow-Events: talk
P-Early-Media: supported
Mac: 0c383e3e3aff
Content-Length: 293

v=0
o=107 3710030610 5306953336 IN IP4 b.b.b.b
s=A conversation
c=IN IP4 b.b.b.b
t=0 0
m=audio 15060 RTP/AVP 0 8 9 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=sendrecv
07/14/2022 11:21:02 AM - [CM503001]: Call(C:12): Incoming call from Extn:107 to <sip:*[email protected]:5060>
 
In this case it does not seem to involve a no ACK. The call was terminated by this IP...
07/14/2022 11:21:35 AM - Leg L:12.2[Extn:105] is terminated: Cause: BYE from 174.81.78.96:5085

Is that your provider?
 
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