Intercom will not Auto-Answer

[Fred Vierra]

Hello,

I am setting up our first on-premise VoIP system and am testing intercom with 3 phones. 2 Yealink T46S and 1 T48S. I setup one BLF key as a prefix *9 and the others as extensions. So I hit BLF *9 plus extension 2002 and instead of intercom, it rings. Then I tired to just dial *92002 and it also rings. Both extensions have "Can Intercom" checked under rights.

Any ideas on what the problem could be?

Thanks,
Freddie

 

[wsh]

I am assuming you entered *9 for intercom in Settings->Dial Codes? By default there is not a code for intercom.

 

[Fred Vierra]

Yes, *9 is "Paging"

 

[NickD_3CX]

And I'm assuming that in the Extension Settings of the calling extension, in the "Rights" tab you have granted it the "Can intercom" right. Also the extension must be in the same extension group.