Intercom without rights? Bug or Config Issue

[Martin_Thomas_HPA]

Hello,
is that a bug or a configuration issue? All my Useres with the Role User can do Intercom (Gegensprechen) The Role Table from 3cx says only Receptionist can do that!? I have testet it, and the Function runs in User Role... Its not good for privacy reasons....

 

[NicholasP_3CX]

Can they actually do it? The Intercom will always show there irrespective of the rights they have, but when they attempt to do this it will just ring the extension normally.

Check if your users have the "Operations" option active

https://www.3cx.com/docs/manual/rights-recordings/



This allows them to intercom.

 

[Martin_Thomas_HPA]

yes, we have a lot of users that have Operations enabled in their Department for example to pickup calls. They have only the Role "User". And they can do Intercom to the colleagues...
This is a Privacy problem. It is possible to observe colleagues without knowledge if they don't notice the incoming intercom call....
Belong your Role Table intercom is only for Rezept., Manager, GrpOwner and SysOwner...