intercoms and Time based routing

[Bruce Smith]

I have intercoms over the site for a customer and i want to make them a bit smarter using 3CX, I have created a CFD based on this logic

IF day is Monday to Friday:
IF time is between 09:00 and 21:00:
Route to Reception (extension 2999)
ELSE:
Route to Mobile (External Number)

ELSE IF day is Saturday or Sunday:
IF time is between 09:00 and 17:50:
Route to Ring Group (2888)
ELSE:
Route to Mobile (External Number)

But in stuck the intercom in on Ext say 9010 I need it to call and some where to active this flow i only have the option below?


i was hoping to have a option when i call an extension.

 

[paulodagraca]

Hello Bruce Smith,

So the call will be comming from external (SIP trunk), and will go to the CFD and this will call an intercom?
Or the call will come from the intercom, and go to inernal/external number based on date/time?
Or did I not uderstand your question?

Paulo

 

[SteveITS]

Time based routing can be done with a dummy extension using exceptions, see for instance this post.

 

[Bruce Smith]

@SteveITS that's a better way of doing it, that post was after my post so i did not miss finding it.

I have my out of hours Midnight to 8am then my working 8am-9pm then out of hours 9pm to midnight from M-F
and similar on Saturday and Sunday.


Thanks for the Tip.