Intergration Lookup Order

[diamond9]

Hi,

Quick question, if i have CRM and 365 integrations setup, which order will it look up i..e

I have Connectwise and 365, if a contact exists in Connectwise and 365 which contact will it show
if i have a conact in Connectwise and not in 365 what will happen.

Thanks

 

[edossantos]

Office 365 does a full synchronization, so probably those contacts will be already in 3CX when the integration with ConnectWise does the search. As a result, the Office 365 contact will take precedence.