Solved Intermittent disconnections on version 18.0.1880 (Disconnected. Waiting for network)

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mguarienti

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Hello!

Since we migrated our 3CX to another VM (VMWare) we are experiencing intermittent disconnect issues. Every 10, 15, 20 minutes, the webclient and management interface hangs and the message "Disconnected. Waiting for network" is displayed. Calls in progress are disconnected and everything seems to hang. During one of these crashes, I tested access locally, via the internal IP, and an Apache Tomcat page is returned (it doesn't open the 3cx page). A few seconds later, the server seems to "come back". Initially I suspected it could be something network, as 3CX is after a pfSense, but I followed the specific tutorial and the port release is correct. Tests validate everything. During one of these crashes, I extracted all the logs to a local folder, but I didn't find anything that seemed to be the problem.

3cx_tomcat.png

3cx_redirect-ok.png
 
Why is Tomcat installed? 3CX doesn't use that.

Do you have other softwares installed on that machine?
 
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I found the problem. There was another server with the same static ip (test). When the IP lease time expired, access passed to the other server and 3cx was disconnected. o_O
 
Glad to hear you managed to identify and resolve the issue!

Do feel free to start a new thread should you need anything else!
 
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