Internal Calls - Busy not working

lewiswil

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Advanced Certified
Joined
Jun 25, 2018
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Since updating to V20 any internal calls made to an extension that is busy/on do not disturb etc where voicemail is not enabled gives an error message "End destination is unreachable, contact administrator."

External calls receive a busy message, the call forwarding rules on the extensions are set to "Send Busy".

I've checked the busy prompt and can confirm that this is as expected, but this is causing confusion with internal calls
 
This message comes when this option is checked

1745914334538.png
 
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