International phone call

[jafforte]

I am trying to dial an international number from the US. I try to dial: 011420597123456, and my Polycom 550 starts dialing after I dial 0114205971234. The call rings busy, and does not go through.

3cx version: 8.0.10116.583
We have outgoing rule for 15 digit number starting with 011, but for some reason the phone starts dialing after 13 digits. How do I make the phone/3cx software wait until all 15 digits are dialed?

Here's a log:

10:21:10.519 [CM503008]: Call(546): Call is terminated
10:21:10.487 [CM503020]: Normal call termination. Reason: Not found
10:21:10.487 [CM503016]: Call(546): Attempt to reach <sip:[email protected];user=phone> failed. Reason: Not Found
10:21:10.487 [CM503014]: Call(546): No known route to target: <sip:[email protected];user=phone>
10:21:10.441 [CM503010]: Making route(s) to <sip:[email protected];user=phone>
10:21:10.441 [CM505001]: Ext.308: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_550-UA/3.0.4.0061] PBX contact: [sip:[email protected]:5060]
10:21:10.425 [CM503001]: Call(546): Incoming call from Ext.308 to <sip:[email protected];user=phone>

Thanks,
Joe from Ohio

 

[leejor]

Most VoIP phone/ATA's have a built in dial-plan that you can customize to suit the PBX/Provider that the device is attached to. I haven't used the Polycom 550, but I would have to assume that there is probably a way to get into the set-up using a web browser. I'm assuming too, that, right now, the phone is set-up to send the digits when it reaches a certain number, like 14 .

 

[jafforte]

I had to add a digitmap string that was long enough to include the exit codes for the international call.