intro prompt is it only for on hold music?

[robort]

Hi,

Is the intro prompt only for use with hold music? we have it set up on one line as:

ddi rings call queue that has intro prompt and hold music and ring all agents.

complaining that a customer gets cut off from the message when the agent answers.

should they be using something else not intro prompt?

if that makes sense

thanks

 

[Aaron Paul]

What we've done in the past is have it go to a digital receptionist first that plays the entirety of the intro message then set destination if no answer after 1 second to the call queue.

 

[Saqqara]

Queue intro prompt can be any message that you want the caller to hear.



Tick 'Play full intro prompt *' so that the caller hears the full message before being passed to the agents