Solved Invalid Credentials

[Master19780703]

Hi,

We scanned a qr code for one extension on the android mobile app. The app gets connected and have access to all features.

However when trying to make a call it says Invalid Credentials.

I scanned my qr code and it just work fine. Something is wrong with this specific extension, as we have others using the andorid app just fine.

We changed the passwords and still not working.

 

[JohnS_3CX]

Hi,

If you scan the QR of this extension on a different mobile phone that has never had this account on it, does it work?

And do you get a different result when you enable WiFi only vs 4G only ?

Let us know and we can see if we can help sort this out.

 

[Vali_3CX]

@Master19780703
In the Management Console, check on extension's Options tab if you have "Block Remote Tunnel Connections (3CX App connections with Tunnel enabled & SBC will be blocked)" ON - if yes, turn it OFF, press OK then try again to make a call from your mobile. This setting is one common reason of getting "Invalid credentials" on clients.

 

[Master19780703]

@Master19780703
In the Management Console, check on extension's Options tab if you have "Block Remote Tunnel Connections (3CX App connections with Tunnel enabled & SBC will be blocked)" ON - if yes, turn it OFF, press OK then try again to make a call from your mobile. This setting is one common reason of getting "Invalid credentials" on clients.

Thanks Vali_3cx. Solution was spot on. Not sure why it was checked. Thanks again.