iOS Beta Release: Chat with Customers from the Palm of your Hand

[Vali_3CX]

Our new iOS Beta release further enhances the remote capabilities of contact center and customer service agents with added support for Website Live Chat, SMS and Facebook messaging integration. You’ll also find the app to be more stable on iOS14.
Receive & Respond to Customer Messages on the Go

Beta testers can now get a sn...

Continue reading the Original Blog Post.

 

[Evolute IT]

Few things I noticed on my iPhone 11 Pro/iOS 14.2:

1. The rows in Call Log are bigger now.
2. The rows in the menu (settings, help, etc.) are smaller. Hard to tap correctly.
3. The checkmarks on the chat bubbles are a bit weirdly placed. It feels odd.
4. The chat ... is not there anymore. It's a tap on the chat name that opens the small "archive, delete" options.
5. Bug still new version: contact photos don't always load the first time I open the app and go to Chats. I have to change to another tab and come back and then I'll see the pictures.

 

[brisingr]

Is there any chance to fix the traditional Chinese bopomofo keyboard insert in the search box? It can not choose the tone which makes it unable to choose the characters. Have been reported many times but only a simple Chinese pinyin keyboard has been fixed. It has been over almost half a year since the problem of input the Traditional Chinese characters using bopomofo.

 

[digitaldoctor]

I'd like to be a beta tester. I'm updating to iOS 14.2 right now, and then I'll download TestFlight.

 

[Vali_3CX]

Is there any chance to fix the traditional Chinese bopomofo keyboard insert in the search box? It can not choose the tone which makes it unable to choose the characters. Have been reported many times but only a simple Chinese pinyin keyboard has been fixed. It has been over almost half a year since the problem of input the Traditional Chinese characters using bopomofo.

Thanks a lot for your feedback and help these days! By Thursday we plan to release a new beta, 16.1.7, which will contain the fix.

 

[Vali_3CX]

OK, 16.1.7.19 Beta is available on TestFlight
https://www.3cx.com/blog/releases/chat-optimization-ios-beta/

@digitaldoctor
This is the link for joining our TestFlight beta program:
Join the Beta testing team