IP Address Update

[Scott EIT]

Hi,

Got a client who's just changed ISP and so their public IP address has changed. Followed the instructions from a previous thread saying to set to dynamic, restart services and wait for things to propagate. This was about 12 hours ago and I still have the IP address detecting. How long should this take? Is there anything that can be done to speed up the process?

 

[YiannisH_3CX]

Hello @Scott EIT

The procedure you described should have worked and your IP should have updated by now assuming you are using a 3CX FQDN. Does the Dashboard reflect the correct IP or is it still detecting?
Send me a p.m. with the FQDN so i can try to help.

 

[Scott EIT]

Hello @Scott EIT

The procedure you described should have worked and your IP should have updated by now assuming you are using a 3CX FQDN. Does the Dashboard reflect the correct IP or is it still detecting?
Send me a p.m. with the FQDN so i can try to help.

Hi Yiannis,

I am using a 3cx FQDN. The dashboard displays "Detecting" and has done for the past 12 hours.

I'll send you a DM with FQDN. Thanks for your help.