• We do not provide troubleshooting help for unsupported phones. Please try with a supported phone.
  • V20 Update 10 Alpha Learn more

IP Phone Grandstream GRP2616 "Account Is Not Registered"

dpl

Customer
Joined
Oct 4, 2023
Messages
3
Reaction score
0
I am trying to add an IP phone to a user. we are on professional v20 Update 4, Hosted by 3cx

I am trying to add an IP Phone to a user , users>IP Phone , add GrandStream GRP-2616 , I add the MAC address into 3cx user panel online and hit 'save' , I then hookup the GrandStream GRP2616 to the internet , connect to wifi and the phone pulls in the 3cx phone logo and the extension number and username , but I get error "Account Is Not Registered"

I have updated the firmware on GrandStream to 1.0.7.33
 

Members Online Now

Forum statistics

Threads
111,831
Messages
589,277
Members
164,660
Latest member
RJenkinsROCK