IP Phones Not Auto Provisioning

[arnie.cuenta]

I have a VM for the 3CX Server. The problem is that if I'm going to provision the Phones, it is not automatically provision. The work around I did in order to use the 3CX as well as the IP Phones, I manually configured the IP Phone by accessing the IP Phones user interface. Let me know what might be the cause of not auto provisioning.

 

[Saqqara]

Please give us more info

Are the phones on the same network as the 3CX server ? (i.e. no vlans involved)

If you plug in a new phone into the network, does it appear until Phones view in the management console.

What model of phones, and which firmware ?

What happens if you try and factory default the phone, does it appear in Phones

 

[arnie.cuenta]

Please give us more info

Are the phones on the same network as the 3CX server ? (i.e. no vlans involved)

If you plug in a new phone into the network, does it appear until Phones view in the management console.

What model of phones, and which firmware ?

What happens if you try and factory default the phone, does it appear in Phones

The 3CX Server and the IP Phones are on the same network. If I'm going to plugin the IP Phones, it is detected / appear in the 3CX Management console. I'm using Grandstream GXP1615 Firmware version 1.0.4.132. If Im going to factory reset the IP Phones, it still detected on the Management Console.

 

[Saqqara]

As the phones are appearing, PnP is working

You are saying that if you highlight the phone , and try to assign / add it (buttons across the top) to an extension the phone does not provision

Step 3 - https://www.3cx.com/sip-phones/grandstream-gxp16-series/

 

[arnie.cuenta]

As the phones are appearing, PnP is working

You are saying that if you highlight the phone , and try to assign / add it (buttons across the top) to an extension the phone does not provision

Step 3 - https://www.3cx.com/sip-phones/grandstream-gxp16-series/

That is right. No problem when i try to run the 3CX firewall check (status are "green"). Disabled the Firewall installed in the 3CX Server but still cannot auto provision.

 

[Alphabetic]

Have you got a TFTP server configured in your DHCP scope? if so, where is it pointing to?

 

[Frik vd Merwe]

Good day . I have some clients that Have an issue after the new IOS update on there iphones. the keypad is white and you cant transfer any calls can they role back to a older version ?

 

[Frik vd Merwe]

This all happend after the update this morning

 

[Alphabetic]

Good day . I have some clients that Have an issue after the new IOS update on there iphones. the keypad is white and you cant transfer any calls can they role back to a older version ?

I would post your own thread under the iOS section of the forum.