Solved Is it possible to continue a call initiated on a desk phone on a mobile app?

[Scott Magee]

I've not seen this feature throughout my brief 3CX experience, but I came across a user the other day that was raving about their hosted PBX system having this feature and how useful it was.
They were saying they could pickup the call on their mobile device, hangup the desk phone and leave the room or building to continue the conversation elsewhere.
Whilst I'm not sure how useful or popular this feature would be in the real world, I wanted to see if this is something that can be configured or is in the pipeline?
As a reseller I'm always keen to make sure we can offer the latest features that people want or find impressive.

Thanks
Scott

 

[VoIPTools]

Isn't this simply a transfer to your cell phone number? Alternatively, you could park the call using your desk phone, then using the 3CX phone client on your cell phone, pick up the call from park. Neither approach is a single-button click, but it can be done.

 

[StefanW]

transfer to shared parking *01 on mobile call *11 is one option.
If you have "allow multiple calls" on at extension level transfer it to your self ;-)

 

[Scott Magee]

OK, Maybe I was overthinking this then, your suggestions seem quite obvious now.
However, I can't seem to get this park feature to work with the Fanvil X4G phones I'm testing on here now.

 

[StefanW]

unless you have modified the dial codes for us it works on a X4G without issues

 

[Scott Magee]

I have the default dial codes as per your image.
Do I need to enable something else in 3CX for it to work?

 

[StefanW]

no, just be on a call, press transfer (blind/ un-attendant) destination *01
just can you try and re-activate your license, not that you are in a state of a free version...

 

[Scott Magee]

Thanks guys, it does work, I wasn't pressing the transfer key again after the *01, I was pressing dial DOH!

How do I mark this as solved?

 

[StefanW]

did that for you...