Is there a CDR variable for time spent in the call queue?

[Steven Vu]

Hi there,

When a call is answer after the customer has been in the queue, the listed "Duration" is a combination of the time the customer spent in the queue and the time that was spent talking after the call was answered. Is there a way to see these separately? i.e. either how much time the customer was in the queue, or how much time was spent talking to them?

Many thanks

 

[Alejandro_3CX]

Hi @Steven Vu the only CDR variables are the one listed in this document

I'm afraid that you will need to run a call report and there you can check these times separately.

Have a great day!