Is there a limit on search results in the dialler?

[Asailo]

Hi,

3CX Enterprise Annual, Version Number 18.0 (Build 939), self hosted in Azure. Web client and PWA app.

We've had reports that user's can't find certain extensions when they search using the dialler. Having tried myself, I think this might be to do with a maximum of five results being shown - is that a limit?

For example, we have phones installed in shops:

• Southwold Store
• Aldeburgh Store
• Bury Store
• Woodbridge Store
• Holt Store
• Saffron Walden Store
• Holkham Store
• etc

When I search in the dialler for "store" it only returns the first five, including contacts, sorted alphabetically, with no way to see more. Is that expected behaviour?

We also have a lot of people called James, but when you search in the dialler for "James", you only get the first four of them. If I search for "James W", who wasn't in the first four James's, he appears.

What am I missing, how does this work, please?

Thanks!

 

[Connectify]

Meanwhile, I contacted 3CX support.

I received the following answer:

I can understand this but at the moment the default behavior is this one (search limit 5), at the Desktop APP and also the web client and this can not changed.

Only workaround I see is to add enough significant/unique information to contacts in order to be able to search for these contacts in the dialer.
Let's pass this information to our customers with 30000+ contacts. Yay.