Is Transfer To Voice Mail Supported In Current Version?

[[email protected]]

I have a user who's complaining they can't transfer to a persons voice mail when transferring calls. Her config is exactly like the other secretaries and she is the only one who does not have the option to transfer to voice mail.

While searching for answers I found something. Apparently the feature was removed in v20? I can't find anything more than this thread:

Thread 'Transfer to Voicemail'

Nov 8, 2024

Hi all

In the old Electron App, PWA and Webclient, when searching for a user to transfer a call to, you get the options for extension, voicemail and mobile (if added to the user's profile). This doesnt appear when searching on the Windows Softphone - although it does appear via Panel when right-clicking on a call to transfer, but with panel, you seem to only be able to blind transfer.

Is this feature going to appear on the Windows softphone anytime soon?

Thanks
Justin

• Justin Moors
• Replies: 5
• Forum: Windows

Can anyone tell me is the transfer to voicemail feature available in v20?

 

[SteveITS]

The same, but she's the only one using the Store app...?

It can be done from Panel in the Store app, as noted...this icon:

 

[[email protected]]

I sat down with their group and did test transfers and walked through everything. Her voicemail option now works just fine..... Nothing was changed and I can't explain what's going on. My best guess is that the user is answering her phone using a Yealink phone and then using the soft client to do stuff like transfer. Maybe something odd going on between the Yealink and soft phone?

I taught them all how to use the *4 code in case they have issues. That will be a good workaround for now.

I'll look at the store app to see if that's a good option for us.. We use the web app from the local 3cx server.