Issue ringing DECT phones on Base Station W80DM after 3cx upgrade to V18 Update 1 (Build 234)

[[email protected]]

We can ring Desk phones but not Dect Phones.

 

[[email protected]]

Forgot to mentioned, that is ringing dect phones from intercom 2N IP Solo

 

[JohnS_3CX]

Hi Matt,

Kindly read this post first: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Then give us a description of how to replicate this, as well as all the other info linked in the post

 

[[email protected]]

How to replicate? You gonna have to have 2N IP Verso Intercom setup to call a ring group in 3cx system.






When intercom rings the ring group, only extensions provisioned in a Desk phones are ringing and NOT dect/cordless(Yealink W59R). Only happened after 3cx upgrade to v18

3CX Version: 18.0.234
Server OS: Windows Server 2016 Datacenter
Is the 3CX Server Hosted and where: On-premises
IP Phone Make/Model/Firmware version: Yealink W59R / version: 115.85.0.20

 

[JohnS_3CX]

We do not support the 2N device, but we can easily bypass that problem:

- Make a call to the ring group from a webclient
- Notice if the exact same behavior happens (deskphones ring, DECT don't)
- If the same issue exists we can look in a different direction to find the root cause
- If the issue only exists when calling from the 2N, I will advise you accordingly