Our current call flow is below.
Inbound calls go to our tier 1 ring group.
If unanswered it goes to our tier 2 ring group.
If unanswered the call is sent to a general mailbox that will email a copy of the voicemail.
The current issue is tier 1 is receiving a call, they will attempt to transfer the call without picking up. It will ring the intended extension a couple of times, then it will ring the tier 2 ring group. If they pickup the call, they can transfer like normal. I just wanted to confirm if this was normal behaviour with 3CX or if this is something that can be changed.
Inbound calls go to our tier 1 ring group.
If unanswered it goes to our tier 2 ring group.
If unanswered the call is sent to a general mailbox that will email a copy of the voicemail.
The current issue is tier 1 is receiving a call, they will attempt to transfer the call without picking up. It will ring the intended extension a couple of times, then it will ring the tier 2 ring group. If they pickup the call, they can transfer like normal. I just wanted to confirm if this was normal behaviour with 3CX or if this is something that can be changed.
