Issue with Call History on 3cx User Portal

[Kwang Mien]

Hi,

One of our users complained that she (Extension 018) was not able to view the call in her call history after she received the call.
Below is the list of events for the call at 17:34pm on 7th Aug.

Ext 809 is a Call Queue of which the user is one of the agent.
The user picked up the call and talked to the caller. after which she transferred the call to another colleague (Ext 056).

The call did not appear in the user (Extension 018) call history in her user portal. Can anyone advise why is that so ?


Thanks

Regards,
Kwang Mien