Issue with Displaying Missed Queue Calls in Desktop APP and Android App

[Sharecom Dirk De Prest]

Dear team,

We are experiencing an issue with our desktop application and Android app regarding the display of missed Queue calls. Even though the setting for calls is on 'ALL', missed Queue calls are not visible in the apps. Interestingly, the email notification for a missed Queue call is delivered correctly. Has anyone else experienced this problem, or does anyone know a solution? Any help or suggestion is welcome.

Kind regards,
Dirk De Prest

 

[Charles_3CX]

When a call is missed in a queue it is considered as an abandoned call, so these abounded calls can be seen under the abandoned call section of call history within the webclient, providing of course the webclient is logged in with a users extension who is a member of the queue.

Mobile apps on the other hand do not have abandoned call section so these calls can not be seen within mobile apps.