Issue with external calls to a specifc number

[LBSMark]

Hi,

We have an instance of 3CX free, which has been working perfectly, the issue i have is when i dial a specific mobile number starting with 07360****** the phone responds with a red X not found!
We dont seem to have any issue dialing other mobile phone numbers.

The phone is a Yealink T46U router phone.

Is there any barring settings i need to look at?

Regards,

 

[NicholasP_3CX]

If it is with one particular number then you can check the 3CX Event log in the admin console to see the error you are receiving. It should show the error, and if it is being received from the PBX or the provider.

 

[NicholasP_3CX]

Also check your outbound rules, if there is a matching rules which can process the call, or even denying this number.

 

[LBSMark]

Hi Nicholas
The only things that appear in the event logs are info 10029 for the provisioning requests.
I have checked the outbound rules, all calls are directed to route 0 trunk no stripping of digits.
Trunk settings are as Gradwell provided.
The strange thing is we can call all numbers except this one.

 

[NicholasP_3CX]

You may need to give Gradwell a call. Or if they have an online portal to check the calls they have placed. They might be able to give some foresight into this. It might be an issue on the remote end. Disconnected number, no signal,or they blocked calls from the PBX number.