Issue with Selecting Caller ID by Department in 3CX V20

[AurelienCAD]

In 3CX V20, I am encountering difficulties making the system use the correct Caller ID associated with the department (or group) I select for outbound calls. In version V18, it was easy to choose the department/group number at the time of the call, but this functionality seems to have changed or disappeared in V20.

I have configured specific Outbound Rules for each department, with unique Caller IDs assigned to each rule. However, the system always uses the first number in the list of rules, regardless of the department I choose.

How can I configure 3CX V20 to enable dynamic selection of Caller ID by department ?

Thank you in advance for your assistance!

 

[Shane Farmer]

Did you get this solved? We're running into this, as well, after changing our trunk to fix a CallerID issue. I have an email into our vendor, but haven't hear from them yet and it's been 24 hours.