Issue with SIP Provider - Was working now not

[godskitchen]

Hello,

I use a SIP provider for certian calls, I use this priovider as a back up and have it running for years with on prem 3CX.

I have been using iton 2 hosted 3CX instances and it has been working well. i got a call today that lead me to investigate and discover the trunk is no longer registering on both of the users I have set up with it.

It still works perfectly with the self hosted on site servers we have running.

Any ideas what is going on? Have there been some changes that I am not aware of?

I have rebooted one of the Hosted instances and it made no difference.

Thanks

 

[PaulC_3CX]

No changes have been made. Who is the SIP provider and is your instance hosted with 3CX?

 

[godskitchen]

No changes have been made. Who is the SIP provider and is your instance hosted with 3CX?

Thanks for the reply Paul.

Yes, hosted with 3CX, back up provider is Freevoipdeal, a delmont sub brand.

 

[PaulC_3CX]

Unfortunately your provider is unsupported. Have you spoken to them, and if so what have they said?

 

[godskitchen]

Thanks, I have sent them a message, wont hold my breath though

 

[leejor]

Did you look over the 3CX Activity log (Verbose) for clues to the cause?