Issue with Voicemail emails

[bwrsmbiz]

We have a few "users" which we only use for voicemails.
Everything is working fine. However, when a voicemail comes in, everybody in the system is getting the email notification.
We are trying to avoid that and make only a specific person get the email.
We can not find anywhere to control this.

 

[VoIPTools]

Are you using the group email feature? If so, by design everyone in the group is going to be notified. That's the whole point. Otherwise, if the user has a regular voicemail box (rather than a group voicemail box) then the notification should only be sent to the user's phone/email. Perhaps you configured the user's email address with a distribution group email address?

 

[TheodorosG_3CX]

It sounds like a group email here. You need to check your SMTP configuration.

 

[bwrsmbiz]

I am not sure what you mean by group email.
We are using Google Transcription.

I did not find anything in the settings that refer to group email.
Please help, we want to make sure that only the address related to the user will be getting the notification.