Issue with W70B base after provisioning

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caitlynlogan99

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We have recently provisioned a number of W70B bases (with handsets) for a customer. The bases provisioned fine and we were able to log into them. The next time we went to log into them, we got the error 'username or password is incorrect'. We have copy/pasted the password and also manually typed it. This has happened for all the bases we have provisioned for this customer. The only solution is to factory reset the base by using the button on the front of the base and pulling out the cables. Then re-provisioning it and it logs in fine.

Any ideas as to why this is happening? We have W70B bases deployed to other customers and have never experienced issues. All bases are configured in the same way.
 
Are you in V18 or V20? How is the base provisioned, are you using STUN?
 
V18

Using Direct SIP (STUN-remote)
 
There should be no issue if the you use the web password taken from the management console, however STUN is not a supported method.
 
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