Issue

[DaveA66]

Is there currently a problem with web meetings?

 

[JohnS_3CX]

Hi Dave,

Everything should be running as per https://status.3cx.net/

Are you facing a specific issue you can describe?

 

[DaveA66]

When participants are clicking the meeting link, they go to this page.

Nothing has changed on our firewall or PBX that I am aeware of

https://www.3cx.com/user-manual/video-conferencing/troubleshoot/

 

[JohnS_3CX]

This might indicate that the user who created the meeting is not synced up to the MCU.

I would recommend to restart the System Service and give a minute after all services come up again and retry. This forces a resync of the PBX with the MCUs (provided traffic is not blocked by any firewall etc)

The link basically includes the steps an administrator must check.

 

[DaveA66]

Restart of the service seesm to have done it thanks.
Not the fist time we have had to restart something to get this to sync properly though

 

[JohnS_3CX]

We were expanding the server network and the maintenance work may sometimes make you out of sync. Normally you won't notice this since the PBX will resync itself eventually, unless you wanted to make a meeting before the system had a chance to sync up again. It's more or less settled now so we don't expect you should come across this often.

 

[StefanW]

@DaveA66
I recommend to upgrade to U5 of V16 as we did a lot of work between PBX and the cloud to reduce the manual restart of the system service!

 

[DaveA66]

We are already on U5 Stefan 16.0.5.611)

 

[StefanW]

Then the System Service Log will give you great log information about the state between PBX and Cloud (Verbose Log).