Issued with the Mobile App

[aziz4web]

HI all,


I'm looking for an expert to setup my PBX cloud, I created my account but I got some issued with the Mobile App I must be using VPN to get the signal on the app, and when I switch to TLS I got the same problem.


I will pay for anyone can help me.

 

[Evolute IT]

HI all,


I'm looking for an expert to setup my PBX cloud, I created my account but I got some issued with the Mobile App I must be using VPN to get the signal on the app, and when I switch to TLS I got the same problem.


I will pay for anyone can help me.

First of all, the mobile app of 3CX uses its own tunnel so the VPN is not needed at all.

As for TLS, it might not work if Secure SIP isn't enabled on your PBX. If you use 3CX FQDN, this should be taken care of by the install wizard. If not, then you need to manually configure SSL.

 

[Saqqara]

Have you run the firewall test to see if you have the required ports open https://www.3cx.com/docs/manual/firewall-router-configuration/

Also you need port 443, or 5001 open some that phone can provision.

After making changes, you may need to import the settings from the welcome email, or scan the qbr code again