Issues After Update

[donovanm21]

Hi There,

Seem to have a number of issues with my 3CX after updating to 16.0.619.

Interface issues, 3CX iOS app error and not connecting, random call drops etc.

Regards
Donovan

 

[Saqqara]

Please provide more info on this setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[donovanm21]

Cloud hosted 3CX (Linux VPS) with remote SBC at client premise. Yealink W60 base, 4 W53P handsets.

 

[donovanm21]

Information:

• 3CX Version: Standard Annual 16.0.619
• Server OS: Debian 9
• Is the 3CX Server Hosted and where? Yes & local provider (Same region as office)
• IP Phone Make/Model/Firmware: Yealink W60B + 4 x W53P
• Provisioning Method: SBC
• Trunk Provider: Switch Telecoms
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO