Issues Dialling Out Externally

[User3Inc]

Hi,

Hoping someone can shed some light on this issue.

After updating to Version 20.0 Update 6 (Build 724 Release), users have reported they're having issues dialling out externally (not to all numbers). It rings for a few seconds, pauses then hangs up.

In the call logs, it shows as Dialed: (number) → Via rule: 3CX to Freeswitch - 12 digits (number) → Via trunk: Freeswitch (number) → Ended by Freeswitch. I'm guessing the logs have been updated as before it would show as just terminated by the user.

Any ideas?

Thanks

 

[leejor]

If you have access to the 3CX Activity Log (Verbose setting), then that would confirm that your provider is ending the call, and may give a reason for that.
If the issue is intermittent, and you do see all of the calls routed correctly to your provider, then my first suspicion is that the caller ID, being sent, on some calls, is not to your providers liking.