Issues Logging in - Login access denied

[KrisEiT]

Hi All, we have a PBX that isn't allowing us to login to the admin console, within the first attempt of entering what is known to be the correct details we get a warning that states

Login Access Denied, too many incorrect login attempts. Try later or contact the administrator.

I get the feeling the system was originally configured to only accept login's from a specific public IP address which is no longer available to us, I have access to the server via cli since its a VM, is there a way I can connect to it via the Cli and clear this restriction or add an additional admin user to the system that will allow me to login via the web interface and clear any restrictions?.

Any advice would be appreciated as I'm a little stumped with this one and can't see a way to get back-in without republishing the PBX to azure.

 

[Charles_3CX]

You are welcome to open a support ticket with us at 3cx technical support and supply us with SSH access to the machine's terminal as root, and we can remove the console restrictions for you.

 

[KrisEiT]

You are welcome to open a support ticket with us at 3cx technical support and supply us with SSH access to the machine's terminal as root, and we can remove the console restrictions for you.

Hi Charles,
Thanks for the reply, we did manage to get back into this system, it took a little bit of work but we managed it.

 

[Charles_3CX]

Your welcome, I am glad the you managed to gain access.