Hi all,
i am a new user and still learning my way around 3cx, i am using a professional hosted setup, which is quite a simple setup, i have one phone number going to multiple handsets so i can call and answer from any cordless or deskphone, i have it set as extension 11 and my office hours are set 9 to 6 monday to friday, closed weekends. while in the office all works well, however my issues seem to be outside office hours.
i created a user extension 12 with the purpose that at 6pm when the office is closed all calls that would come through to extension 11, now go to extension 12, which is my mobile.
i can see the call come through on the iphone, however it just says 3cx call, the callers numbers shows correctly, the only option i have is to slide to answer the call, i dont have the 3cx application come up to give me options to send to voicemail or anything like that,
am i doing something wrong or is this some limitation with the application and iphone?
i tried to work around the issue by simply ticking the box for user 11 to also ring my mobile when the office phone rings, the issue with this is that when the mobile rings it just shows my caller id and not the customers who are calling me, so i cant actually see who is calling me.
prior to moving onto 3cx, with my existing phone i had i could simply type in *72 with my number i wanted to divert to, i cant seem to be able to do this with 3CX, hence the reason i created another user 12, for after hours calls.
if my setup is incorrect please let me know if there is a better way to be able to do what i need, basically answer calls when i am away from my office and be able to reject the call so it goes to voicemail.
thank you
Ari
i am a new user and still learning my way around 3cx, i am using a professional hosted setup, which is quite a simple setup, i have one phone number going to multiple handsets so i can call and answer from any cordless or deskphone, i have it set as extension 11 and my office hours are set 9 to 6 monday to friday, closed weekends. while in the office all works well, however my issues seem to be outside office hours.
i created a user extension 12 with the purpose that at 6pm when the office is closed all calls that would come through to extension 11, now go to extension 12, which is my mobile.
i can see the call come through on the iphone, however it just says 3cx call, the callers numbers shows correctly, the only option i have is to slide to answer the call, i dont have the 3cx application come up to give me options to send to voicemail or anything like that,
am i doing something wrong or is this some limitation with the application and iphone?
i tried to work around the issue by simply ticking the box for user 11 to also ring my mobile when the office phone rings, the issue with this is that when the mobile rings it just shows my caller id and not the customers who are calling me, so i cant actually see who is calling me.
prior to moving onto 3cx, with my existing phone i had i could simply type in *72 with my number i wanted to divert to, i cant seem to be able to do this with 3CX, hence the reason i created another user 12, for after hours calls.
if my setup is incorrect please let me know if there is a better way to be able to do what i need, basically answer calls when i am away from my office and be able to reject the call so it goes to voicemail.
thank you
Ari
