Issues with 3CX Windows Client

[usat]

Hello all,

Some of our users are experiencing issues with the 3CX Windows client. We have encountered two very distinct issues with the client today:

1. Some users are not receiving audio when dialing out from the client. If they click the record button, audio is heard, but stops once record is disabled again.

2. Some users are not able to dial out until they re-register their client with the server. If they do not do so, the screen flashes to the dial screen for a moment before jumping back to the presence information screen without ever making the call. If they re-register, they can then dial out but without audio like the other user. Any subsequent call attempts require them to re-register again.

None of these issues are present when using a desk phone, 3CX on a cell phone or when using the web client.

The only recent change that we have made was a SIP switch over from Spectrum to Flowroute on Friday. There were no issues at that time.

Any thoughts?

 

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Do you have this issue when you do internal calls or the echo test on *777

 

[usat]

Do you have this issue when you do internal calls or the echo test on *777

Just checked in with a user who is experiencing the audio issue but not the re-register issue.

Both *777 and internal extension to extension calls were successful.