One of our users is having issues listening in on calls. Sometimes when listening in with the 3CX desktop application, the call will hang after the user has hung up, and the system believes the user is still listening in on the call when they have long since hung up. They are not allowed to initiate another barge/listen in while this session is still hanging. The problem persists on both the desktop app and on the webclient, but we can only work around the issue by ending the session from the webclient.
We have already tried reinstalling the desktop application, and the user does not have a physical phone attached to their extension. We are using a self-hosted PBX on version 18.0 update 4, hosted on a Linux server.
We have already tried reinstalling the desktop application, and the user does not have a physical phone attached to their extension. We are using a self-hosted PBX on version 18.0 update 4, hosted on a Linux server.
