Hello! We are trying to migrate our self-managed instance of 3CX over to a Hosted instance. We have purchased the licence we need, and we are following the instructions found online (https://www.3cx.com/docs/switch-hosted-pbx/) I take a backup of our current system, always ensuring Licensing information is included, but have tried with and without Voicemails and other parts, to no change. When I try to setup the Hosted instance with these backups, I upload the file needed, stop the services on our current on-prem server, and let the process continue. It tries for 50 minutes each time, only to fail without stating why each time.
What can I do to find out more details about why this is failing? So far there is no indications as to what has gone wrong, other than a timeout, and no mention of an ID for the attempt to have others look at the backend to know what is going on.
Thank you in advance for any help you can give us!
What can I do to find out more details about why this is failing? So far there is no indications as to what has gone wrong, other than a timeout, and no mention of an ID for the attempt to have others look at the backend to know what is going on.
Thank you in advance for any help you can give us!
