- Joined
- Mar 16, 2023
- Messages
- 5
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Good morning,
As shown in the video, if I try to transfer an incoming external call using the "assisted" mode, either from the web page or the 3CX client for Windows, and then cancel the call transfer, I can no longer retrieve the previous call. The call remains on hold (with hold music for the caller), but on the app and web page, it appears as not on hold and does not show the resume button. I have also verified this with another 3CX installation, and the situation is the same. Both 3CX and the app are updated to the latest downloadable version.
As shown in the video, if I try to transfer an incoming external call using the "assisted" mode, either from the web page or the 3CX client for Windows, and then cancel the call transfer, I can no longer retrieve the previous call. The call remains on hold (with hold music for the caller), but on the app and web page, it appears as not on hold and does not show the resume button. I have also verified this with another 3CX installation, and the situation is the same. Both 3CX and the app are updated to the latest downloadable version.
