I have a suggestion for a feature enhancement in 3cx..
I've been exploring the Digital Receptionist. I've worked with other
IVR apps, and notice one feature not present in 3cx, but to me
natural and desirable.
When a caller dials by name, and there is only one match, the call
is transferred immediately. In other systems I have used, a prompt is
played, saying: " please hold while I transfer your call to [personal ID name]"
or simply : "Transferring to [Personal ID name]".
This is very helpful especially to check that you spelled the name correctly, and the call
is going to the right person.
I would have put this post in the "Ideas" forum, but it seems I do not have sufficient privileges to post there.
Thanks,
I've been exploring the Digital Receptionist. I've worked with other
IVR apps, and notice one feature not present in 3cx, but to me
natural and desirable.
When a caller dials by name, and there is only one match, the call
is transferred immediately. In other systems I have used, a prompt is
played, saying: " please hold while I transfer your call to [personal ID name]"
or simply : "Transferring to [Personal ID name]".
This is very helpful especially to check that you spelled the name correctly, and the call
is going to the right person.
I would have put this post in the "Ideas" forum, but it seems I do not have sufficient privileges to post there.
Thanks,
