Solved IVR - end call and prevent dialling ext from IVR

[Zyt]

Hi all,

I'm having issues with IVR if anyone could shed any light (I'm pretty new to 3CX so may not understand some of the acronyms too well).

First issue is, we have an IVR set which kicks in for out of office hours - the IVR is set for, If no input within 20 seconds End Call, if I test externally call goes to correct IVR, message plays but call is not terminated.

Second issue is we don't want people to be able to dial an extension from the IVR - after the 20 seconds If you dial an extension the extension rings.
I have found something in the forum that suggests changing the IVR_DIRECT_DIALLING_GRAMMAR parameter to [0-9]{1}, I have tried this and makes no difference

Version is 16.0.9 Pro

Any help would be much appreciated,

Cheers

 

[ChrisC_3CX]

Regarding the issue with the call not ending, first try setting the timeout to something really short like 1 second. Make an internal call to the IVR and wait for a couple of seconds without pressing any keys, does the call still not drop? If it does not, try changing the action from "End Call" to something else like "Connect to Extension", does it still not work?

For disabling the IVR Direct dial feature have you restarted the IVR service? We recommend simply changing the IVR type to a "DTMF Input" IVR instead of a "Standard" IVR. Modifying parameters is not recommended and will render the 3CX Instance at hand a non-supported configuration.

 

[Zyt]

Thanks Chris - I've been a bit thick, I assumed that you had to incorporate the length of time of the message into the 'No DTMF input', I now see setting the time to 1 second will end the call 1 second after the end of the message.

Cheers!

 

[ChrisC_3CX]

That is absolutely correct, the timeout countdown will in fact start once the message playback has been completed.