IVR Issues with Menu

[net2]

I am trying to get my Main IVR to answer but one of the prompts I have to use is that the caller needs to :
Dial * to return to the main menu.
The IVR menu only give options 0 thru 9.
How can I go around this problem and have it that when they dial the star key they go to the Main Menu.
Thanks

 

[NicholasP_3CX]

The * and # options are not available in the Digital Recpetionists. These never were an option. Just options from 0-9 are available.

 

[edossantos_sipcaller]

You can achieve this with a CFD app, by using a Loop. Check this:
https://www.3cx.com/docs/cfd-navigate-upwards/

 

[edossantos_sipcaller]

BTW, please note that you will need a self hosted instance to use CFD apps, not sure if you're running the Free edition, in that case CFD apps are not available and you might want to upgrade.