IVR not working after upgrade to v18 from version 16 - 3CX

[cmt]

After upgrade from version 16 to version 18, our local number goes directly to the VMail (100). We have two number on the system, one toll free and one local number. The toll-free number gets picked up by the Digital Receptionist but not the local number. No configuration change was make on either number and the two are similarly configured for inbound rules and six trunk settings.

 

[Saqqara]

Can you see the incoming call in the activity log files, call history ?

What happens for a test, you change the incoming number to an extension ?

Are the sip trunks registered and have the green icon ?

Does the firewall test pass ?

 

[cmt]

In the call log, I see the incoming call and it show the To: VMail(100)
I have changed the route call to all kinds of different values, but it's does not make any difference.

The SIP are registers and shows green icon and the firewall test was all good.

 

[cmt]

By the way, the similarly configured toll free number works perfectly. Just the local number.

 

[VasilisV_3CX]

Hi @cmt,

Where have you routed the Destination for calls during office hours in the SIP Trunk settings? How have you configured the local number, does it have any Inbound Rules associated to it?