IVR post selection options

[Tin_Man]

OK so I configured a Virtual Receptionist as standard and have the classic press 1 for sales and 2 for support and each of those simply calls a ring group. So here's where I get lost because on my other phone system, after ringing the ring group and no-one was available, I could give it another wav file as an automated resonponce to no one answering and then sending them to voice mail. But I can't seem to find how to do that from the menu options on the 3CX. Any options I can try?

 

[Evolute IT]

OK so I configured a Virtual Receptionist as standard and have the classic press 1 for sales and 2 for support and each of those simply calls a ring group. So here's where I get lost because on my other phone system, after ringing the ring group and no-one was available, I could give it another wav file as an automated resonponce to no one answering and then sending them to voice mail. But I can't seem to find how to do that from the menu options on the 3CX. Any options I can try?

You do that in the ring group under "Destination if No Answer" and select either another IVR you use, or, what I do, make a dummy extension that's used only for voicemail, set it a greeting and forward from the RG to that extension.