IVR: Prepend DTMF input to CallerID?

[Stijn_DC]

Hello everyone,

A lead of ours is asking if we can create a IVR flow chart where we prepend all the IVR's their customers have to go through.
1) language
2) department
3) customerID

So in that way the CallerID becomes LANG: DEP:CustNumber: PhoneNumber
1 and 2 are easily fixed by creating the IVR's and having the name prepended to the callerID.

But is it in any way possible to have a customer input their number and return that to the callerID when it hits the Queue?
I Find that documentation about IVR scripts is somewhat limited, my knowledge about scripting is also limited.

FYI, they want 3CX Hosted by 3CX.

 

[Saqqara]

the only way to do this is with CFD, which is not supported on 3CX hosted.

Any other cloud provider, you can use CFD - https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[Stijn_DC]

If that's the case, we will check if we can "private" host on DigitalOcean and that way use CFD.