IVR Report

[Tin Nwe Win]

Dear 3CX Team,

Could you kindly assist in providing a detailed report of the numbers pressed by customers during IVR prompt? We would like to analyze the choices made by customers in order to improve our service offerings.

Thank you in advance for your support.

 

[VoIPTools]

This is not something 3CX saves in logs. If you want to log the selections made on an IVR, you could infer the choice based on where the call went next, or you could create the IVR as a Call Flow Designer (CFD) application and have the CFD log the choices for you.

If you need a cradle-to-grave report that shows every leg of a call, we can provide that for you.