IVR Reporting issue

[simplilearn]

Hi Team

My calls are coming to IVR and it have Sub IVR/sub menu. If a call is getting disconnect in any IVR it is not showing. There is any way I can get report of call flow in IVR,

If I configure CFD there is any chance to get it recorded. Then how come I pull that report.

 

[VoIPTools]

As far as I know, there is no log you can reference to get what options a user selected in an IVR. You can infer what options they chose by looking at each leg of the call. Each leg of the call is recorded in the optional CDR files 3CX can create.

You could build a CFD application to replace a standard IVR (Digital Receptionist). The CFD could log the choices made by the caller into a database (as one option). You could then build your own report based on the data saved in the database.

 

[simplilearn]

So I am trying to create a CFD application. I create CFD application but how I get the report normally. For getting report I have enable anything in CFD application design

 

[VoIPTools]

In the CFD you will need to write the logging information either to a file or a database, then separately you will need to build a report that queries this data. Maybe a tool like Excel or Crystal Reports, or SQL Reporting Services. You are going to have to build the entire stack yourself.