IVR - Terminated Call - 3CX V20

[VincentDalvani]

I have a DID for example +441212710000 when I assign this to my user it works perfectly for incoming and outgoing calls.

Under call handling I created a digital receptionist, I've assigned it my old DID number that I know works, gave it a ext of 820, gave it a name "test - ivr" uploaded a default wav file saying press 1 for sales 2 for support etc.

When I call the DID number now I get "line busy", the IVR doesn't trigger.

Under reports - call log I can see;

15/03/2024 12:29:44 07850XXXXX (+447850XXXXX) IVR (820) Answered 00:00:00 0.00 Terminated by 07850XXXXX (+447850XXXXX)

So I know the call reaches the IVR but I don't understand why the IVR's line is busy?

When office is closed route to - Accept Anyway
When on break route to - Accept Anyway
When on holiday route to - Accept Anyway

In addition to this this call is inside the designated office hours anyway.

Any hints welcome...

 

[Alphabetic]

what happens if you call the IVR directly? What does event log say?

 

[VincentDalvani]

I've worked it out, my college tried to enable TLS on the trunk and left SRTP mode on with TLS off, setting this to disabled fixed it.

 

[Alphabetic]

ah okay, that was my next suggestion