ivr issues

  1. IVR not responding to Option 2

    I have an IVR that has 5 options Option 1 > Queue Option 2 > Different IVR Option 3 > Queue Option 4 > Different IVR Option 5 > Queue All options on this IVR work except for option 2. If you press option two while listening to the recording nothing happens. I have attempted to rebuild the IVR...

  2. IVR - digital receptionist stopped working properly v20 u5

    version: 20.0 Update 5 (Built 551) IVR ignoring selection in the "options" settings -> "If no input within seconds". so basically, whatever I set there is not being triggered after timeout. (Got calls from multiple customers complaining.... ) can anyone confirm? i've tried deleting and...

  3. IVR configuration in GSM trunk

    Issue: Calls Disconnecting After IVR Extension Selection Hello everyone, We’re facing an issue with our GSM IVR system. The call successfully lands in the IVR, but when the caller selects an extension, the call does not go through. Instead, it gets disconnected after the allocated response...
    • Thansif
    • Thread
    • gsm gateway ivr issues trunk
    • Replies: 1
    • Forum: On-Premise

  4. IVR - Terminated Call - 3CX V20

    I have a DID for example +441212710000 when I assign this to my user it works perfectly for incoming and outgoing calls. Under call handling I created a digital receptionist, I've assigned it my old DID number that I know works, gave it a ext of 820, gave it a name "test - ivr" uploaded a...

  5. Annoying beep sound during call transfers IVR

    I have created a new flow in 3CX. But I came across "issue" that I can't seem to fix. The Call Routing (CR) is a sequence of IVR and Call Queue's (CQ). But when a call is forwarded from the IVR to a CQ, you will hear an annoying “Beep” tone and vice versa from CQ to IVR. From IVR to IVR there...

  6. IVR (MakeCall) "Not Answered" after initializing IVRc "QM Failed to find call with dlgid"

    Hi 3CX family and team, I'm creating my 1st Predictive Dialer, I was able to configure the CFD flow to initialize a call list from a SQL Database and then connect with a Call Queue once the call is connected. I uploaded the config onto 3CX, initialized it with the extension. Once is initialize...

  7. IVR connecting to extension with redirect to mobile activated calls failure

    Hello, I need to set up an IVR that outside of office hours people will be able to press "5" to be redirected to the picket service. The picket service is a "dummy" extension with redirect to mobile option activated. When I test it, the call is corretly forwarded to the mobile but when I answer...

  8. V16 Stop External Callers From Dialing Certain Extensions

    Debian 3CX v16.0.1.273 There are certain numbers that we would like to keep callers from dialing at the IVR menu. I have seen other posts asking this and they are all for older versions. Some recommend using "IVRDONOTCALL" but that doesn't exist anymore. Newer post say to use...

  9. PBX Delivers Audio Option Breaks IVR Dialing

    We are doing some testing to fix an issue with one of our outbound SIP trunk and tried enabling the Advanced Option "PBX Delivers Audio" to see if it would help. It didn't fix our issue and produced an negative side effect. This trunk is our in our main inbound SIP and when we turn on that...

  10. Digital Receptionist (IVR) one digit forward not working

    2 days ago, I upgraded from version 15.5 to version 16 . Everything seems to be working ok until today. Today, any incoming calls, which are forwarded to digital receptionist (IVR), just stays on the IVR and the caller hears nothing. Our IVR is configured like this: "Please dial the extension...

  11. Disable IVR direct dialing of an extension

    Hi, I have been using 3cx for the past 3 days, and so far I love it. However, there is one setting that I cannot find anywhere. - How can I disable direct dialing of an extension from an IVR ? Example : IVR 001 - Welcome IVR (during opening hours) IVR 808 - IVR outside of office hours The...

  12. External IVR not working

    Hello, When I call a specific company which has an IVR prompting press 1... press 2... those number don't work. I can't select any options. Either with my desk IP phone or with the Windows Softphone. If I call this company with my mobile phone, outbounding with my SIM card, the IVR works. If I...
  13. Brian Lowrance

    Solved Cannot enter pin code in voicemail or use IVR (Internal DTMF issue?)

    I upgraded our 3CX installation from 15.5.3849.1 (15.5 SP1) stepping through each update until reaching the latest 15.5.13103.5 (15.5 SP5). All seemed to go well. I've since learned that we can no longer enter our pin code when calling the voicemail extension when using our voip phones. We...

  14. IVR inputs work intermittently

    We have AT&T IPFLEX running on 3CX V14 Service Pack 3. Since last week incoming calls are answered by IVR but intermittently the IVR inputs/options are not recognized. Any idea what is going on?

  15. Ext HOL not available as a destination in Inbound rules

    As the title states, I can not select the HOL/Out Of Office IVR extension under my Inbound rules. I have verified that it is listed in the Digital Receptionist. I am running current software. Any ideas?

  16. IVR/wav Issues

    After uploading new wav files for use in the IVRs, the rules are no longer working properly. The DIDs are being routed to what seem like random IVRs. We did get a format error when initially trying to upload higher-quality wavs. We went back and resampled the wavs per specifications, and...
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