IVR when in meeting

[leonardorebelo]

Hi

I want to set up, that if a call queue is in a meeting than that the calls goes to a IVR.

We use yealink phones and 3cx desktop app, it has to be a way that the end customer can enable and disable this when they want.

How can i do this?

 

[Alphabetic]

You would have a queue manager that can log your agents out and have your end destination set to IVR.

Otherwise, have your agents change their status from available.

 

[leonardorebelo]

Do i have to set up the end destination here? :

 

[Alphabetic]

yes, in the queue.