Hi All,
We had the IVR on elastix which is mapped to our pilot landline (XXX XXXX)
Here are the scenario from incoming calls
Dial 1 is pointed to 200 (admin)
Dial 2 is pointed to 201 (IT)
If somebody from outside trying to call our pilot number, they will heard an IVR. If they press 1 it will automatically forwarded to local 200, in our cases if this 200 local is currently engage to other calls, it will still forwarded to this local while they are engaging a calls. Is there a way on how to stop this or instead it will hear a voice that this circuit is currently engage to other calls.
Thanks and Regards,
We had the IVR on elastix which is mapped to our pilot landline (XXX XXXX)
Here are the scenario from incoming calls
Dial 1 is pointed to 200 (admin)
Dial 2 is pointed to 201 (IT)
If somebody from outside trying to call our pilot number, they will heard an IVR. If they press 1 it will automatically forwarded to local 200, in our cases if this 200 local is currently engage to other calls, it will still forwarded to this local while they are engaging a calls. Is there a way on how to stop this or instead it will hear a voice that this circuit is currently engage to other calls.
Thanks and Regards,
