Just checking

[Matood]

Hi,
I have a customer request that I want to run by the forum in case i'm not aware of a better way.
Customer request as follows..
"is it possible to have on the phone system a doctor direct line or two so if all the reception phones are jammed with patient calls we can phone an open doctor line and reception can see a doctor may need to speak to someone. I've tried a few reception numbers and its blocked."

My initial thought is to recommend a new physical handset located on the front desk and only set speed dial key to it on the Dr's extensions (hide it's presence to all other users).
I would then give each receptionist a call pick up key for that handset so they do not tie up the extension or have to leave their workstation.

Is there a better way to do this?
thanks

 

[StefanW]

in v16 you can have skill queues. Add the reception and the doctors into one queue.
Reception becomes level 1 and the doctor level 2.
The doctor will only be called from the queue if all receptions are talking or logged out.
Would that work for you?

 

[Matt Hood]

Hi Stefan, yes i am the same person. there was some issues with our partner portal users and mine was duplicated.

Thanks for the suggestion. I may not have been clear enough with the initial description.
The issue is the Dr's want to be able to speak to the reception staff to get assistance at a moments notice even if they are already on calls. My idea of the extra handset was a way to audibly indicate a Dr needs assistance when the regular reception handsets are already in use.
Like this...

 

[YiannisH_3CX]

Please make sure that the option "Accept multiple calls" is enabled under the receptionists phone. This will enable the same extension to receive a second call even if the line is busy. The second call will appear on the screen of the phone (depending on the phone) but you could also add a second device to the same extension so that it rings when a second call arrives. Of course that will apply for all incoming calls to the receptionists phone. If you need an extension where only the Doctor can ring then your suggestion will work